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Ordering

Orders can be taken by phone, fax or email.

We would prefer any orders to be faxed and can supply standard order sheets which helps avoid any confusion. We can also offer an "EDI" (electronic data interchange) link so you can order board, check delivery dates, amend orders, check prices and see when orders have been dispatched. This is all through your own PC.

WHAT HAPPENS TO YOUR ORDER

Once your order has been received, either by phone, fax or email, your details are checked to confirm we can produce the goods. In the event of a problem, i.e. scores do not add up or the order is below the required minimum square metreage, your Sales Co-ordinator will contact you to discuss the solution.

Once your order has been entered into the computer, it is confirmed to you by fax or email. We would ask you to double check the details. Any order amendments or cancellations are always confirmed by fax or email (you are able to amend or cancel an order until the order is "fixed" into a manufacturing schedule). We do however reserve the right to manufacture the order at any time before the delivery date.

If for any reason your order has been delayed or the quantity supplied is 10% below or above the ordered quantity, your Sales Co-ordinator will inform you in the day. Should a problem arise in the evening or early morning, the Night Duty Planner will inform you by fax so you will be aware as soon as you arrive the next day.

Your internal Sales Co-ordinator is available to advise and help on all aspects of purchasing corrugated board. If you require a visit, please contact your Account Manager who will be pleased to visit you.

SAMPLES

Samples of standard board grades are available on request, minimum order of
70 sheets. Our customer Service Team would be delighted to assist you and
can be contacted on sales@abbeycorrugated.co.uk.

Alternatively we can now offer you a guaranteed next day delivery service on selected grades, click here to download the Sample board package deal PDF.

REQUIRED INFORMATION

When ordering material please could you supply the following information

Invoice Address	Who the invoice should be addressed to.
Delivery Address	(if different)
Order Number	Customer order number
Quantity	e.g. 500 sheets
Sheet Size	Width x Length (please always quote the width of the sheet first). The width indicates the length of the flute
Grade	e.g. 125K125T, 150K150T, 125W125K etc (1st liner is the outer liner)
Flute	e.g. B
Fluting	e.g. 175gsm (if special fluting is required)
Scores	These must add up to the first way dimension e.g. 1200 x 600 sheet size scores 600, 600 This means there is one score in the middle
Delivery date required	Day / month
Plus any special instructions	e.g. Deliveries between 9.00am - 2.00pm